Our team is growing: Join us

CUUP is the female-led, direct to consumer brand opening up a conversation for and between women by creating essential bras for women with boobs. For the first time in history, women don’t have to compromise between style and support: Our bras and underwear are made from high quality textiles using sleek designs and expertly shaped fits. With a team comprised of former senior executives in various industries, we are passionate about giving our community a product that looks and feels great—with real support.

Now, as a venture capital funded startup, we’re looking for even more passionate and experienced individuals to join our team. Sound like a fit? Browse open positions or contact us at careers@shopcuup.com to apply.

Open Positions

Brand & Creative
Human Resources
Product
Business Intelligence
Operations
Merchandising and Planning
Customer Experience

Don't see a role here for you but love CUUP? Email us anyway. We're always looking for smart, enthusiastic people who have a genuine passion to provide women with the kind of support they deserve (beyond just physically).







Creative Director

About The Company

CUUP is a high-growth, direct to consumer lingerie company founded in November 2018. We began with a vision to help overcome the trade-off between looking good and feeling supported. We want to support her, not only with our product but with the world we’re building for her. CUUP’s team comprises cross-functional experts from Blackstone, Free People, Victoria Secret, Lululemon and McKinsey, and our investors include Forerunner Ventures, Insight Ventures, Lerer Hippeau, Global Founders Capital, and Bullish. CUUP closed its Series A round in December 2019. This is a unique opportunity to engage at a critical and a role with real responsibility and ownership.

We’re based in New York but currently remote.

ABOUT THE ROLE 

This Senior Creative role will lead and inspire the Creative team to shape CUUP’s brand creative. They will concept and craft innovative, cohesive campaigns and messaging across all channels— with a focus on the type of visual storytelling inherent to CUUP. You must have 10-15 years of experience working in Creative, either in-house or at an agency with experience in Photography and Video, Graphic Design, social media, and Print. They will have an entrepreneurial mindset, be a big-picture thinker, problem-solver, and have a passion for telling emotional evocative stories that further CUUP’s brand narrative. Experience in-house at a direct to consumer brand is a plus. .

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Lead Creative team to craft a strong and compelling brand point of view across various platforms and mediums, including social media, organic and paid channels. Ensure POV is consistent and aligned with CUUP’s ethos.
  • Translating business and marketing objectives into designs that are clear, compelling, visually exciting, easy to understand and contribute to the evolution of the brand image
  • Seasoned in ability to concept and execute high-quality visuals by partnering with the industry’s best. Identify and work with up-and-coming creative talent.
  • Lead, guide, and motivate a team of Art Directors, Stylists, and Graphic Designers. Oversee relationships with internal & external creative partners: agencies, freelancers.
  • Partner across Editorial, Ecommerce, Experience, PR & Events, Studio photography and UX design teams to ensure that brand guidelines are adhered to and the creative expression is consistent in execution fitting CUUP brand language.
  • Provide management, leadership, inspiration, guidance, support and direction for the Creative team. Encourage excellence, ambition and team spirit. Manage the department through multiple projects planning and responsible for timely delivery of all creative projects.
  • Must have insight into the broader cultural and fashion landscape to realize creative that utilizes the highest quality of photography, moving image, design and typography in support of the brands personality and business objectives.
  • Ability to partner cross-functionally with product and merch teams
  • Ability to synergize between product storytelling and brand positioning, that marries our product intent with the customer we serve

Benefits

Our benefits include, but are not limited to:

  • Comprehensive health, vision, and dental insurance
  • Contribution towards ClassPass and other gym memberships
  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
  • Voting Leave
  • Universal Paid Parental leave + flexible return to work program

Apply: Please email your resume and portfolio to careers@shopcuup.com with "Creative Director" as the subject line







Video Editor & Motion Graphics Designer

About CUUP

Anchored in bras that are architectured and engineered to celebrate the natural female form, CUUP is redefining the way that women look and feel about themselves in their underwear. Founded in November 2018, we are a direct-to-consumer brand focused on providing high quality essential bras for women who are unwilling to compromise between style and support. CUUP is a brand that women can trust, providing iconically unlined bras and underwear for women who don’t want to be restricted, pushed, squeezed or flattened. We support you.

CUUP’s Creative Team develops innovative designs for every part of the business. We are agency-free, meaning the in-house creative team has their fingerprint on every piece of content developed for CUUP (web, social, advertising, print, packaging, campaigns, etc.). Being a startup, we are constantly learning, experimenting, iterating and challenging “norms” to ensure we’re leading the conversation of self-defined sensuality and support. We aim to take ideas and transform them into concepts that resonate on a meaningful, emotional level with our audience.

Position Overview

CUUP is looking for a highly creative, technically-abled, well rounded Video Editor & Motion Graphics Designer to join our in-house creative team. This role will report to and support our Art Director and Graphic Designer in creating and editing video content — including all facets of production to filming to post-production. The right candidate is obsessed with all things video and motion, from concepts, to editing software and styles, to sound mixing, to color grading, and motion design techniques. Additionally, they must bring a wealth of innovative ideas for how to tell compelling motion stories across a variety of platforms in a way that reads on brand, elevated and forward-thinking. They must have their finger on the pulse with respect to trends in the video landscape.

Given the fast-paced environment and speed of our workflow, the candidate must be an ambitious self-starter with a can-do mentality and the ability to juggle several projects concurrently and can meet every deadline. We are looking for someone who brings a deep understanding of the marketing, paid advertising and social media landscapes — including relevant brands, industry trends, and visual best practices as they relate to video/motion.

Everything we do is to support our community and be a catalyst for change. An ideal candidate understands these pain points and is passionate about being part of a paradigm shift that is long overdue.

Responsibilities

Day to day responsibilities will include: filming videos for organic social and paid ads, editing videos from start to finish; sound engineering and color editing; supporting the creative team with an assortment of editing projects; working seamlessly with internal partners on copy and design; finding visual/motion references; and building storyboards around motion design direction and editing styles.

  • Film videos on iPhone and digital camera for Paid and Organic social
  • Potential to expand into filming campaign videos as you grow within the role
  • Flawlessly edit videos for a range of paid social projects and brand campaign work
  • Work alongside creative team to assemble edits and implement notes from Creative Team, Acquisition Team, and Brand/Marketing Team
  • Start-to-end edit multiple videos and formats both unscripted and scripted
  • Work efficiently to turnaround quick revisions
  • Fantastic time management skills and ability to prioritize work
  • Superbly punctual with timelines
  • Concept and execute social Stories and videos to keep content fresh and on-brand
  • Design and animate title cards, end cards, and lower third titles
  • Work cross-functionally with marketing and product teams to align on project deliverables and gain a clear understanding of the strategy associated with a given project
  • Collaborate with designers and writers to create stories through motion
  • Experiment with different versions of an edit, exploring multiple directions if needed
  • Pull visual/motion swipe to support creative team in building out concept decks for motion design and editing style

Requirements

  • 3+ years experience filming and editing video content for brands, with a strong portfolio that includes branded content for paid advertising and social media
  • You are incredibly creative and able to come up with original ideas with deadlines in mind
  • Independent, organized, detail-oriented, with the ability to juggle multiple priorities and complete responsibilities in a fast paced, change-oriented environment
  • Expert in Premiere, After Effects, and Photoshop.
  • Posses a clear understanding of video formatting, editing, color grading and motion graphics
  • Have an eye for detailed design and a vision for how design can move
  • Experience with designing and laying in GFX/VFX
  • Mix and level audio within Adobe Premiere
  • Willing to adapt to new project management workflows
  • Advanced knowledge of Post-Production and Production process
  • A strong understanding of Instagram, Facebook, YouTube and other social platforms and how video works best on each platform we're making content for and how to adapt edits into these formats
  • Proven ability to develop and maintain effective work relationships with internal and external stakeholders
  • Excellent oral, written, and interpersonal communication skills
  • A scrappy team player who is ready to hustle and pitch in wherever necessary

Apply: Please email your resume and portfolio to careers@shopcuup.com with "Video Editor and Motion Graphics Designer" as the subject line







Copywriter

CUUP is seeking a talented copywriter to join our growing team. In this role, you’ll partner with our first-in-class brand, creative and editorial teams to distill CUUP’s voice across all channels and continually evolve our industry-shifting brand narrative.

Responsibilities include: 

  • Manage copy across all CUUP brand channels (social, ecom, creative, paid) 
  • Partner with CMO and Director of Marketing to distill campaign narratives and brand concepts across all channels in a consistent tone of voice 
  • Partner with paid marketing team to craft compelling, unique sales messages 
  • Work closely with Editorial Director to amplify BodyTalk franchises across CUUP channels 
  • Brainstorm and execute engaging ways to communicate CUUP’s values of support, style & function 
  • Collaborate with creative team to align and amplify copy with design & photography 
  • Collaborate with various departments (community, pr, customer service, fit team) to equip teams with consistent CUUP language for external communications
  • Spearhead messaging refreshes across website and evergreen channels when needed 
  • Manage and prioritize a variety of copy requests and projects, while identifying opportunities to optimize communications 
  • Continually position CUUP at the heart of the cultural zeitgeist through smart, elevated, compassionate storytelling designed to be in conversation with our growing community 

Experience: 

  • Full-time, currently remote position (NYC-based candidate is preferred) 
  • 3+ years of copywriting experience (in-house experience is preferred) 
  • Exceptional writing, editing and copyediting skills 
  • A nimble storyteller who intimately understands CUUP’s voice and aesthetic 
  • A self-starter who is organized, creatively driven, and passion about evolving CUUP’s brand story
  • Hyper-organized with extreme attention to detail 
  • Thrives in a start-up environment and aligns with CUUP’s mission to redefine the way women look & feel about their bodies 

Benefits

Our benefits include, but are not limited to:

  • Comprehensive health, vision, and dental insurance
  • Contribution towards ClassPass and other gym memberships
  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
  • Voting Leave
  • Universal Paid Parental leave + flexible return to work program

Apply: Please email your resume and creative portfolio with strong examples of brand and product story telling to careers@shopcuup.com with "Copywriter" as the subject line.







Freelance Writer

CUUP is looking for freelance writers to help create engaging content across existing and emerging BODYTALK editorial franchises. The ideal candidate should be an imaginative storyteller who is committed to telling the stories of womxn, authentically and urgently. Both conversational and informative, their writing is captivating and relevant. Strong interview skills are a must, along with an ability to meet deadlines, perform solid background research on feature subjects, craft an engaging narrative that will draw in an audience, and work independently.

Responsibilities include: 

  • Create engaging and audience-capturing content that provides value to the reader and opens them up to CUUP.
  • Perform background research on assigned BODYTALK feature talent and conduct rich, fruitful interviews with said talent.
  • Bring a fresh, unique perspective on the womxn featured on CUUP’s BODYTALK editorial platform.
  • Ability to work seamlessly with the Editorial Director and freelance copy editor in submitting any requested revisions or changes in a timely manner

Necessary Skills and Qualifications

  • C2 years of writing experience
  • Outstanding writing and editing skills
  • Write quickly and cleanly
  • Experience working in digital media
  • Ability to work independently
  • Fantastic organizational skills and the ability to juggle multiple projects
  • Familiarity with and interest in the topics covered by CUUP BODYTALK is a plus
  • Experience with SEO

Apply: Please email your résumé, your writing portfolio, and three examples of stories or projects that demonstrate your unique skills to careers@shopcuup.com with "Freelance Writer" as the subject line. Please also provide information about your availability (are you freelancing on the side of a full-time job, working on freelance projects full-time, etc.?).







Freelance Copy Editor

CUUP is seeking a talented and experienced freelance copy editor with experience in features, profiles, and style/culture content. They will ensure the quality, consistency, and clarity of the work that appears on our editorial blog, CUUP BODYTALK. The ideal candidate will be detail-oriented, thorough, and attuned to modern and colloquial language.

Responsibilities include: 

  • Line editing CUUP BODYTALK articles and blog posts across editorial franchises (BODYTALK, Homebody, Styling Series, Body of Ideas, CUUP Creates)
  • Adjusting the level of editing - from light to heavy - based on the specifics of the assignment.
  • Editing for content, structure, tone, and voice, and flow
  • Checking embedded links to be sure they work and fit with the text
  • Checking grammar, style, and formatting
  • Communicating questions with writers and Editorial Director

Necessary Skills and Qualifications

  • At least one-year prior copy editing experience
  • Outstanding writing and editing skills
  • Experience working in digital media
  • Fantastic organizational skills and the ability to juggle multiple projects
  • The ability to work quickly and accurately
  • A strong eye for detail
  • Familiarity with AP Style
  • Strong written communication skills and the ability to work both independently and as part of a team
  • Familiarity with and interest in the topics covered by CUUP BODYTALK is a plus
  • Fact-checking experience is a plus
  • Apply: Please email your résumé, your writing portfolio, and three examples of stories or projects that demonstrate your unique skills to careers@shopcuup.com with "Freelance Copy Editor" as the subject line. Please also provide information about your availability (are you freelancing on the side of a full-time job, working on freelance projects full-time, etc.?).







    Junior Art Director

    Overview

    As the Junior Art Director, your role will be to support the Art Director, Creative and Marketing Teams with an array of projects that define and push the CUUP visual direction forward. This position is freelance to start, with the option to hire full-time should it be the right fit.

    The ideal candidate has a strong understanding of CUUP as a brand, maintains an elevated aesthetic and strong creative eye, is immersed in the social/digital landscape, with equally strong technical skills and understanding of business needs. You will be responsible for managing, scaling and executing CUUP’s social media visual direction following the larger campaign and brand directions under the guidance of the Art Director. You will assist the Creative Team by staying abreast of photo, video, campaign, social media, graphic and digital trends across the industry, bringing fresh ideas to the table. The ideal candidate is both a doer/planner/executer/organizer, as well as a big-thinker creative with a “no task too big or small” attitude. Last but not least, you will work alongside the Art Director in managing Ecom and product Flat shoots and ultimately will take sole responsibility of execution and management. This creative must be comfortable wearing many hats, being a self-starter, quick learner and have a passion for being part of redefining the intimates space for women.

    Responsibilities

    Social Media

    • Partner with Art Director for social planning, strategy, mockups & delegation
    • Responsible for keeping monthly marketing calendars updated with approved social plans
    • Partner with Social & Community Managers on posting, building out reporting strategy, ideating new concepts and building out processes
    • Partner with Creative Producer to execute content creation (community shoots, sourcing talent, lo-fi iphone content, etc.)
    • Translate larger campaign shoots into socially-minded concepts

    Photoshoots

    • Own execution of e-commerce and studio flat shoots
    • Pre-production support: model/talent suggestions, direction for HMU, direction for photographer
    • On set representative for the Creative team
    • Manage ecommerce and studio flat image selects to be approved by Art Director
    • Assist with retouching management process
    • Assist in pulling references, talent options, building decks and supporting Creative Team for campaign shoots and assist on set as needed

    Web Design

    • Handle management and execution of creative web plan including monthly refreshes of homepage and CLP creative
    • Work to connect Social to Web strategy and work with cross-functional teams to optimize both platforms
    • Collaborate with Design Assistant on general asset management
    • Support Creative Team in research and pulling creative references if needed

    Bodytalk

    • Assist / support with editorial visual direction and assets when needed

    Skills

    • Expert in the Adobe Suite: Photoshop, Indesign, Illustrator
    • Understanding of Premier and After Effects is a plus
    • Familiar with Google Drive / Suite
    • Highly Organized
    • Creative and forward thinking
    • Excellent project management skills
    • Experience on photoshoot set directing talent
    • Understanding of the industry and general zeitgeist
    • Thorough understanding of the social media landscape and content creation
    • Works well on cross-functional teams
    • Strong communication skills both written and verbal

    Benefits

    Our benefits include, but are not limited to:

    • Comprehensive health, vision, and dental insurance
    • Contribution towards ClassPass and other gym memberships
    • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
    • Voting Leave
    • Universal Paid Parental leave + flexible return to work program

    Apply: Please email your resume and creative portfolio to careers@shopcuup.com with "Junior Art Director" as the subject line.







    Head of People

    CUUP is seeking a Head of People to join our growing team. As Head of People, you will oversee talent acquisition, onboarding, performance management, career development, and nurture and sustain our culture. You will partner with team leads and managers to help build and support their teams. You will be a thought partner to leadership on how to bring out the best in their teams.

    You are comfortable navigating sensitive and sometimes challenging conversations, and you become a trusted resource to others at every level in the company. You have extraordinary empathy coupled with professionalism. You exemplify our company values.

    This role reports directly to the CEO.

    Key Responsibilities:

    • Manage all aspects of the employee lifecycle from onboarding to offboarding, including but not limited to educating about benefits, creating and updating policies, updating the employee handbook, etc.
    • Host regular 1:1s across all levels of the company, perform occasional pulse surveys, etc. to support every employee in their personal and career development
    • Partner with team leads and managers to evaluate current team structure and skills, org design, talent gaps and hiring plan to achieve business goals
    • Provide human resources leadership and consultation across the business on the most complex issues supporting staff, managers and executives in all related areas including: recruitment, performance management & retention, compensation, DE&I, staff relations, benefits, training, and people development.
    • Lead and refine the performance management / review process
    • Run the top funnel search for candidates, make sure hiring managers are working towards diversity and inclusion KPIs, and support the hiring process from start to finish
    • Lead culture and team engagement activities

    About you:

    • 5+ years of experience in HR, People Operations, or a similar field
    • Track record of success in building new operational processes and an ability to work through ambiguity
    • Adept at leading talent acquisition across multiple functions in a fast growth environment
    • Passionate about putting people and culture at the center of the company’s strategy
    • Superb communication skills
    • Ability to thrive in a fast-paced and constantly evolving environment
    • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
    • Ability to handle complex situations with poise
    • Highly organized
    • Intuitively discreet with sensitive information
    • Demonstrate company values

    Benefits

    Our benefits include, but are not limited to:
    • Comprehensive health, vision, and dental insurance
    • Contribution towards ClassPass and other gym memberships
    • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
    • Voting Leave
    • Universal Paid Parental leave + flexible return to work program

    Apply: Please email your resume to careers@shopcuup.com with "Head of People" as the subject line







    Business Insights Associate

    About CUUP

    CUUP is a high-growth, direct-to-consumer lingerie company. Founded in November 2018, we are focused on providing the highest quality bras for women who are unwilling to compromise between style and support. CUUP’s investors include Forerunner Ventures, Insight Ventures, Lerer Hippeau, Global Founders Capital, and Bullish.

    Position:

    CUUP is seeking a talented Business Insights Associate to join our growing team. We’re searching for someone with strong analytical prowess, who will work closely with stakeholders across the company as part of CUUP’s business intelligence team. The role is ideal for someone who wants to get broad exposure to all relevant functions in a startup as he or she will collaborate closely with Marketing, Creative, Product, and Finance. This is a role for someone who wants to inform and have impact on real business decisions.

    Responsibilities include:

    • Working closely with the Director of Business Analytics and other stakeholders to develop a larger business intelligence strategy that supports and streamlines company decision making
    • Assisting different departments across CUUP with their business analytics needs, projects and data requests
    • Monitoring and reporting on key business metrics, user site behavior, customer purchase journeys, results of strategic initiatives
    • Optimizing and maintaining existing BI tools, reports and company dashboards (weekly and monthly)
    • Working with outsourced data engineers to build new data models and additional reports

    Qualifications

    • 2+ years of experience at a tier I investment bank or consulting firm, or related work experience at a startup
    • Ability to communicate effectively and clearly with business partners across the organization
    • A fast learner, who can get up to speed on BI tools quickly
    • Well-versed in Excel as well as data analysis and interpretation
    • Experience with Looker, SQL, DBT, Snowflake, Google Analytics highly preferred but not required
    • A team player with a strong work ethic who is ready to hustle and pitch in wherever necessary
    • Bachelor’s degree (preferably in Mathematics, Statistics, Economics or Computer Science)

    Apply: Please email your resume to careers@shopcuup.com with "Business Insights Associate" as the subject line







    Logistical Operations Associate

    About CUUP

    CUUP is a high-growth, direct-to-consumer lingerie company. Founded in November 2018, we are focused on providing the highest quality bras for women who are unwilling to compromise between style and support. CUUP’s investors include Forerunner Ventures, Insight Ventures, Lerer Hippeau, Global Founders Capital, and Bullish.

    Position

    CUUP is seeking an Logistical Operations Associate to join our growing team. We’re searching for a strong problem solver who loves to dig into the details to understand root causes and is hungry to understand underlying issues.

    Responsibilities include:

    • Acting as the liaison between internal CX Team and 3PF to address daily questions regarding order status, cancellations and changes, out of stocks, delays and replacement orders
    • Work with internal team to process special orders
    • Own and provide reporting on outbounds KPIs and 3PF training to maintain consistency. Monitor SLA compliance
    • Handle claims processes
    • Coordinate inbound deliveries from suppliers and 3PF 
    • Oversee cycle counts and inventory accuracy metrics
    • Manage freight forwarder
    • Provide weekly reporting on inbound inventory to internal team
    • Track packaging supplies usage, inventory, and reorder supplies as needed
    • Monitor and provide reporting on returns processing and wastage
    • Oversee recycling and donation programs
    • 2+ years of experience working in operations/logistics, supply chain management or related fields
    • Ability to communicate effectively and clearly across the organization
    • A fast learner and curious mind, solutions oriented
    • Strong analytical and problem solving skills
    • Patient and detail oriented
    • Well-versed in Excel, Powerpoint and Google Sheets
    • Experience with Shopify, Zendesk
    • Experience working with 3PLs and warehouse management systems
    • A team player with a strong work ethic who is ready to hustle and pitch in wherever necessary
    • Bachelor’s degree

    Benefits

    Our benefits include, but are not limited to:

    • Comprehensive health, vision, and dental insurance
    • Contribution towards ClassPass and other gym memberships
    • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
    • Voting Leave
    • Universal Paid Parental leave + flexible return to work program

    Apply: Please email your resume to careers@shopcuup.com with "Logistics Associate" as the subject line







    Assistant Product Coordinator

    About the Opportunity

    CUUP is a high-growth, direct to consumer lingerie company founded in November 2018. We began with a vision to help overcome the trade-off between looking good and feeling supported. We want to support her, not only with our product but with the world we’re building for her. CUUP’s team comprises cross-functional experts from Blackstone, Free People, Victoria Secret, Lululemon and McKinsey, and our investors include Forerunner Ventures, Insight Partners, Lerer Hippeau, Global Founders Capital, and Bullish.

    Summary of Role

    CUUP is searching for an Assistant Product Coordinator to support our Product team. We are looking for someone who has had solid foundational administration experience in product and is ready to learn. This role assists and supports CUUP’s Product Design + Innovation engine through stellar communication, and organization. This is a unique opportunity to support a dynamic and innovative product team and CUUP’s larger product creation engine. This role reports directly into the SVP of Product & Innovation and works closely with the CUUP design and product development teams.

    Overview of Key Duties

    • Support product development fit excellence through organization of CUUP’s in house fittings
    • Maintain calendar and scheduling (internal + external)
    • Coordinate Fit Model Scheduling, Bookings, invoicing, COVID safety
    • Coordinate shipping + receiving between factories, material suppliers, and team
    • Manage and track inbound and outbound shipments
    • Coordinate product wear testing + insights between design + product development
    • Maintain product development progress tracker inclusive of: color, textile design, materials
    • Maintain and organize product development archive, development samples
    • Build and maintain material and color library
    • Assist design and product development with orchestration, set up, and smooth flow of fittings
    • Expense management, invoicing, budget
    • Assist and support day to day product operations and team needs working cross functionally as necessary

    Qualifications

    • 1-3 years of experience working in product design, development, or administration
    • Highly proficient in Excel
    • Highly organized and detail oriented
    • Strong communication skills
    • Strong work ethic and collaborative team player
    • Great attitude and ability to multi- task while managing shifting priorities and projects
    • Pro-active problem solver with an ability to anticipates needs
    • Experience working on or adjacent to a product team
    • Familiar with product creation process and calendar timelines and able to work against deadlines for multiple overlapping product deliveries
    • Knowledge of apparel design, product development, and manufacturing processes

     Apply: Please email your resume to careers@shopcuup.com with "Assistant Product Coordinator" as the subject line







    Director of Inventory Planning

    About The Company

    CUUP is a high-growth, direct to consumer lingerie company founded in November 2018. We began with a vision to help overcome the trade-off between looking good and feeling supported. We want to support her, not only with our product but with the world we’re building for her. CUUP’s team comprises cross-functional experts from Blackstone, Free People, Victoria Secret, Lululemon and McKinsey, and our investors include Forerunner Ventures, Insight Ventures, Lerer Hippeau, Global Founders Capital, and Bullish. CUUP closed its Series A round in December 2019. This is a unique opportunity to engage at a critical and a role with real responsibility and ownership.

    We’re based in New York but currently remote.

    About the role

    CUUP is searching for an Inventory Planner for our fast-growing direct to consumer business. The Inventory Planner will work closely with our merchant managing inventory, forecast needs and generate POs. You will interact on a regular basis with Marketing and Product Design to manage the strategic financial plans by category. Other responsibilities include analyzing historical product performance and current business trends to support merchandise/assortment planning and identifying risk and opportunities by category; conducting performance tracking, reporting, and analysis; and managing processes to meet inventory and fulfillment goals.

    Essential Duties & Responsibilities

    • Responsible for maintaining in-stock positioning of core collection with target weeks of supply
    • Analyze size selling on a continuous basis and recommend future size offerings and buys by style and color
    • Responsible for maintaining on-order reporting as well as SKU level inventory forecast models
    • Forecast and present monthly open to buy to the leadership team and hit divisional financial plans
    • Manage replenishment process and write purchase orders
    • Update purchase orders as needed based on changes in the business
    • Actively advise merchandise lead about inventory risks and opportunities
    • Identify and share key learnings around sales and inventory composition in weekly and monthly meetings with cross-functional partners

    Qualifications

    • 5+ years in a merchandising or planning role in an SKU-intensive apparel category
    • Possesses a clear understanding of financial measurements which could include: sales, gross margin, gross margin return on investment, weeks on hand, weeks of supply, etc. and how to positively impact these metrics
    • Detail oriented
    • Able to organize and prioritize workload to meet deadlines
    • Strong Excel skills
    • Strong communication and ability to articulate inventory risks and opportunities to planner and leadership
    • Extremely flexible and adaptive to ever-changing priorities (i.e. startup life)
    • Collaborative with peers to share best practices and strategic knowledge

    Benefits

    Our benefits include, but are not limited to:

    • Comprehensive health, vision, and dental insurance
    • Contribution towards ClassPass and other gym memberships
    • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
    • Voting Leave
    • Universal Paid Parental leave + flexible return to work program

    Apply: Please email your resume to careers@shopcuup.com with "Director of Inventory Planning" as the subject line







    Social Media CX Manager

    About The Company

    CUUP is a high-growth, direct to consumer lingerie company founded in November 2018. We began with a vision to help overcome the trade-off between looking good and feeling supported. We want to support her, not only with our product but with the world we’re building for her. CUUP’s team comprises cross-functional experts from Blackstone, Free People, Victoria Secret, Lululemon and McKinsey, and our investors include Forerunner Ventures, Insight Ventures, Lerer Hippeau, Global Founders Capital, and Bullish. CUUP closed its Series A round in December 2019. This is a unique opportunity to engage at a critical and a role with real responsibility and ownership.

    We’re based in New York but currently remote.

    About the Role

    We are looking for an enthusiastic Social Media Support Specialist to join our growing Customer Experience team. You’ll interact with our users on a daily basis, solving customer issues through multiple channels while also helping to build an inclusive and open community. The ideal candidate is someone who is passionate about CUUP and delivering the best customer experience.

    Essential Duties & Responsibilities

    • Provide exceptional customer support and education for our user base across multiple social media platforms, cultivating a community that people feel loyal and passionate about
    • Elevate the brand and solve customer issues using critical thinking, effective communication, and social customer service best practices
    • Build trust through every customer interaction, creating personalized, empathetic, and meaningful experiences
    • Be an advocate for users by helping to identify trends, collect feedback and turn them into actionable insights and improvements to processes, policies and products
    • Work closely with CX leadership to ideate, test and implement process improvements
    • Work closely with Brand and Marketing teams to ensure messaging stays on brand

    Requirements

    • 1+ years of experience in a customer support, social media support, or user content moderation role
    • Strong interpersonal skills and ability to build relationships with cross functional stakeholders
    • Exceptional attention to detail, outstanding time management, communication and organization skills

    Benefits

    Our benefits include, but are not limited to:

    • Comprehensive health, vision, and dental insurance
    • Contribution towards ClassPass and other gym memberships
    • Generous Paid Time Off including vacation, paid bereavement, and family sick leave
    • Voting Leave
    • Universal Paid Parental leave + flexible return to work program

    Apply: Please email your resume to careers@shopcuup.com with "Social Media CX Manager" as the subject line